After years of anticipation, Verizon Wireless finally announced, in cooperation with Apple, that they would get the iPhone 4. This announcement has been something that I have been waiting for two years now. Years of unreliable service due to the unanticipated amount of data usage on AT&T‘s cellular sites has left many iPhone customers unhappy with their wireless service. When the iPhone 4 launches on Verizon, it will be interesting to see how many people switch from AT&T to Verizon. It will also be interesting to see how many current customers on Verizon Wireless were holding back from switching from AT&T, knowing the pour quality of service, that finally purchase the iPhone. Personally, i’m waiting to see what issues arrise on the Verizon Wireless network because of the influx of new iPhone customers.
As an AT&T customer with an Apple iPhone 4, I have been relatively pleased with my service over the past year and don’t see a reason for switching. Many other people however are having consistent connection problems that render their phones useless. It is especially bad for dense, highly populated cities, for AT&T to offer reliable service to all of their customers. My mom for example has a very difficult time getting signal, even with a MicroCell from AT&T. Her wireless service is horrible and the only reasonable service she has is through her land line.
Beginning with the iPhone, the amounts of data that carrier networks have to support has skyrocketed. AT&T simply wasn’t able to supply wireless resources for the demand that the iPhone would place on their towers. I noticed this a couple of years ago. There was a time where dropped calls were the norm and in urban settings in Orange County, CA signal and bandwidth was hard to come by. Now AT&T’s quality of service has at leased improved somewhat. This could very well be the fact however that I am very close to a reliable cellular antenna. However at work, they have installed more attenea’s so that iphone users can get better service where on a normal to busy night, iPhone users could not get data service of any kind.
The wireless capacity at cellular sites are not the only issue. This past year while pre-ordering devices through the AT&T website, their servers became overwhelmed which created chaos of many duplicate and lost pre-orders. This resulted in long lines for customers desperate to get an iPhone, that were not able to pre-order. Then on January 11th, Current Verizon customers were seeing issues visiting their customer portal to check for upgrade eligibility because Verizon’s website servers could not handle the load. Every year at launch time we see incredible lines of people waiting (as I did last year) in order to purchase or upgrade to the next version of the iPhone. Then within several hours, around the world there are thousands upon thousands of device activations going through network servers of AT&T at the same time. Every year we see AT&T’s servers become overwhelmed and result in many unhappy customers that cant use their phones for hours and sometimes even days.